Businesses are up against many challenges that make securing privileged accounts difficult. IT environments are becoming more complex, with interconnected cloud infrastructure and SaaS applications. […]
Cyber Insurance – If you get it, be ready to use it
The proliferation of cyberattacks in 2020 and 2021 were a shock to the cyber insurance industry. Claims frequency and severity skyrocketed, and losses often far […]
Privileged Access Management Maturity Model
Privileged Access Management Maturity Model A framework to help organizations systematically lower privileged account risk, increase business agility, and improve operational efficiency. Privileged access is […]
The Future Of Customer Experience
Contact centers that are equipped for the future will rely on computational linguistics, artificial intelligence, and natural language processing to improve interactions with customers. A […]
Delivering Personalized Customer Support in Cost-Constrained Time
Contact centers are increasingly seen as vital to boosting customer loyalty and generating customer intelligence. However, in today’s uncertain economy, contact centers are under renewed […]
Replacing On-Premises File Servers With Cloud Applications
File servers have fulfilled a vital role in networking infrastructure for decades. Microsoft’s Windows File Server first appeared in the early 90’s as a way […]
Connected Health Consumer Report
What You’ll Find in This Report For the second edition of our “Connected HealthConsumer” report, Salesforce Insights surveyed over 12,000 consumers worldwide to discover. The […]
The Pharma Technology Playbook
Pharmaceutical companies must continue to drive innovation even in the face of enormous challenges. From increased pressure in drug pricing to reimbursement constraints to the […]
Start Innovating with Microsoft Azure SQL
Discover the benefits of migrating to the cloud. Take a deep dive into the Microsoft Cloud Adoption Framework and explore the most common scenarios – […]
How Workforce Management Drives Employee and Customer Success
Imagine an ideal scenario where a customer engages with a contact center. The agent cheerfully answers the phone and quickly has all the customer’s information […]
CXFO Leaders Summit Report
The theme for our March Leaders Summit was “How to Build Community Beyond Loyalty Points.” The discussions began by looking at the set-up and launch […]
HFS Horizons Report Cloud Native Transformation, 2022
Introduction and the HFS value chai The market noise around cloud remains deafening. Despite all the noise, the journey toward cloud native remains challenging. For […]