When it comes to crisis/incident management in the cloud/digital era, hope is not a strategy.1 Yet a majority of enterprises continue their digital business operations […]
Media & Entertainment Industry Insights Report
For this edition of the “Media and Entertainment Industry Insights Report,” Salesforce surveyed 350 industry decision makers worldwide to discover: How media and entertainment organizations […]
Trends in Generative AI for Sales
You’ve probably heard a lot about generative AI by now. You’ve probably even tried using it for basic tasks like writing emails, only to get […]
Connected Shoppers Report
What You’ll Find in This Report For the fifth edition of the Connected Shoppers Report, Salesforce surveyed 2,400 shoppers and 1,125 retail industry decision makers […]
The BI & Analytics Survey 23
IBM Planning Analytics overview IBM is one of the world’s largest vendors of IT hardware, software and services. The company has a global workforce of […]
The data store for AI
This e-book will examine the latest open data management solution for data and analytics leaders who want to significantly reduce cost, simplify data access and […]
AI governance helps build responsible AI workflows
Artificial intelligence (AI) is no longer a business experiment. It has progressed to become an integral part of enterprise strategy at companies large and small. […]
State of IT
For the third edition of our State of IT report, Salesforce surveyed over 4,000 IT decision-makers worldwide to discover: Shifting priorities and success metrics in […]
The Manufacturer’s Guide Transform the Service Experience
Mapping your service transformation journey For decades, manufacturers have competed largely on the strength of their products. But today, it is difficult to differentiate on […]
Healthcare and Life Sciences Insights
Economic uncertainty, rising consumer expectations, and the desire to do more with less is driving healthcare and life sciences (HLS) leaders to invest in digital […]
Four evaluation essentials for reinventing your customer service in the cloud
Why is cloud contact center technology becoming mission-critical? It has long been standard practice for businesses to operate contact centers, allowing customers to ask questions […]
Enable Contact Center Agents to Work from Wherever They Need to Be
Build a contact center that adapts to changing business conditions A greater focus on customer experience is driving businesses into a new era for contact […]